graphic black thicker-01

DELIVERY + EXCHANGES

DELIVERY

Due to the nature of our small scale, slow production line,  seasonality and availability of natural materials, lead times may vary.
Please bear this in mind when placing your order.

If what you’d like to purchase is sold out online, PLEASE CONTACT OUR STOCKISTS FOR AVAILABILITY.

DELIVERY WITHIN SOUTH AFRICA |

We offer free nationwide delivery with all ORDERS valued at R1500 or more. A STANDARD RATE OF R65 applies to orders less than R1500.
DELIVERY takes 2 – 3 WORKING DAYS WITHIN MAIN CITIES. Delivery to outlying areas takes 3 – 5 WORKING DAYS.
we require a physical address, email address, and contact number before we deliver your special parcel. regrettably,  WE DO NOT DELIVER TO P.O.BOX ADDRESSES.

COLLECTIONS |

Come and say hello at our studio and take a peek at the magical process of plant dying when you collect your order.
please contact us to arrange a time

THE WOODSTOCK FOUNDRY, 150 – 160 ALBERT ROAD, WOODSTOCK, CAPE TOWN

EXCHANGES

WE WOULD LIKE YOU TO BE HAPPY WITH YOUR PURCHASE AND EXPERIENCE WITH BEAGLE + BASSET, but DUE TO THE HANDCRAFTED NATURE AND QUALITY CRAFTSMANSHIP, WE DO NOT ACCEPT REFUNDS.

If you receive any products that you are unhappy with, we’re happy to help you out if we are notified within 14 days of purchase. Simply send us an email and we’ll take it from there.

WE CAN ASSIST WITH AN EXCHANGE IF THE FOLLOWING IS ADHERED TO |

  • EXCHANGES ARE ONLY FOR ITEMS THAT HAVE BEEN PURCHASED DIRECTLY THROUGH BEAGLE + BASSET
  • EXCHANGES NEED TO BE WITHIN 14 DAYS OF PURCHASE
  • ITEMS NEED TO BE UNWORN/UNUSED AND UNDAMAGED
  • Items must have all tags attached and be returned in original packaging.
  • All costs associated in returning the goods will be at the purchasers expense.

ALL RETURNS ARE TO BE SENT TO OUR STUDIO IN WOODSTOCK BEFORE THE EXCHANGE CAN TAKE PLACE.
THE WOODSTOCK FOUNDRY, 150 – 160 ALBERT ROAD, WOODSTOCK, CAPE TOWN, 7915

NO RETURNS OR EXCHANGES ON SALE ITEMS.